How long will it take to receive my order?
We send out all orders within 2 working days of receiving them from Monday to Friday. We use Royal mail and Hermes to send orders within the UK and it can take up to 5 working days for your items to reach you. For large and urgent orders in the UK we use Next Day DHL Express service. For the rest of the world we use DHL and depending on the situation regarding Covid-19 and Brexit, it usually takes up to 7 working days for your items to reach your destination. This can be shorter or longer, depending on which country you are in.
Are all your ingredients organic?
We can say that at least 95% of our ingredients are organically grown, however we are unable to certify them as most of our ingredients are obtained from uncultivated and isolated organic desert and mountain farms in The Middle East. We travel 3 times a year to source the very best of organic ingredients and make sure that their quality is exceptional. We believe that obtaining the best ingredients will ensure that our customers see positive results after using our products. We regularly post on social media about our ingredients and where we obtain them.
Do you use preservatives in your products?
According to UK/EU/KSA cosmetic standards, we are required by law to add a preservative in each product that contains water in order to prevent the growth of bacteria and fungus. We spent many weeks researching and looking for the safest and most eco-friendly preservative that will not harm or dry the skin in any way and we put this in all our products that contain Zamzam mineral water, such as hand creams and lotions. We have also stated in the ingredient list the amount of preservative we use to show our customers how we use very little (less than 2%). This means however, that water based products, such as organic creams may not last more than 3 months if they are not kept in cool environments. We provide a sanitised spoon to use with our creams to prevent contamination from fingers.
All of our dry products, such as the soaps, have no chemicals, stabilisers, fragrances. colourings or preservatives in them too.
I haven’t received a despatch email/email confirmation?
Please send us an email and we will check that your email address has been entered correctly. Some customers misspell their email addresses and therefore do not receive our emails.
How do I know which products are suitable for my skin type?
You can find out the benefit of each product in their stories on each product page. As a general rule, sidr honey, frankincense and myrrh products are great for normal to dry skin and skin tightening. Madina rose, neem, blackseed and sidr products are great for acne and oily skin. You can also contact us via phone or email and explain to us what type of skin/hair/condition you have and we will be more than happy to suggest the right products for you.
Can I collect from a local store?
Unfortunately we do not have a physical store yet where customers can pick up orders. All orders must be placed online and they will be sent with the relevant courier service.
Where are your products made?
We have a small laboratory/workshop in Buckinghamshire where we hand make all of our products on a regular basis. We enjoy this immensely, as we are very passionate about the boutique and take great pride in ensuring that you receive fresh products from us each time you make an order.
Are your products safe for babies and children?
Yes, most of our products are safe to use on babies and we have made a note of the products that are especially good for newborns and small children. Please see the notes written in the description box on each product page to check if the product is suitable for children's skin or not.
Do you offer wholesale prices?
Please contact us via email if you would like to stock our products in your spa, store or boutique and let us know which products you are interested in and the quantities you need and we will get back to you with a quote, prices and information about availability and the time it will take to produce the number of products you would like.
How is Zamzam water used in your products?
We use Zamzam water in our leave-on products and in our soap bars, as it evaporates when it dries, leaving behind its valuable minerals. None of our Zamzam products are meant to be washed off the skin (i.e., face creams and lotions) and therefore it is not wasted. Our skin is the largest organ in our body and we can nourish and heal our bodies internally via our pores, which are gateways to our blood stream, so we chose to use this miracle water to benefit those who cannot get hold of it to drink.
We are fully licensed by UK and Saudi FDA to use Zamzam water in our products, however we cannot re-sell it for drinking purposes.
Can someone help recommend me the best products for my skin?
Yes of course, you can email, call or chat with us during the week and a member of the team will be more than happy to speak to you about the products that are most suited for your skin and hair type :)